04 销售服务（4 / 5）
6. you can call this number if you need a repairing service.
如果需要维修服务就打这个电话。
退换货物
dialogue
the high-heel shoes emily just bought have been worn out.
埃米莉刚买的高跟鞋坏了。
emily: the high-heel shoes have been worn out. the heel of the left shoe was broken.
埃米莉：这双高跟鞋出问题了，左鞋跟坏了。
seller: i'm sorry, madam. how long have you kept this pair of shoes from here?
店家：很抱歉，女士。您买这双鞋有多久了？
emily: about one week.
埃米莉：大概一周。
seller: ok, according to the guarantee, we'll check it for a few minutes. if it is caused by the quality, we'll change a new pair for you.
店家：好的，根据保修单，我们会花几分钟时间进行检查。如果是由于质量问题引起的，我们会为您换一双新的。
emily: the quality is too poor. i have just worn them for a few days.
埃米莉：质量太差了，我才刚穿了几天。
seller: from the feedback of selling, there are few chances for such kind of thing happening. we are deeply sorry for it this time.
卖家：从销售的反馈情况来看，这种情况发生的几率很小。这次我们深表歉意。
emily: what if it happens again?
埃米莉：如果再发生这种情况呢？
seller: we can guarantee that it won't happen again, madam.
卖家：我们保证以后不再发生，女士。
emily: i mean just in case?
埃米莉：我是说万一呢？
seller: then we will return your money back, madam. but we will try our best to make you satisfied this time.
卖家：那我们会退还您的费用，女士。但这次我们会尽最大努力使您满意。
emily: ok, i trust you.
埃米莉：好吧，我相信你。
notes
1. heel [hi:l] n. 足跟，踵部，后跟；v.（使）倾斜 ↑返回顶部↑
如果需要维修服务就打这个电话。
退换货物
dialogue
the high-heel shoes emily just bought have been worn out.
埃米莉刚买的高跟鞋坏了。
emily: the high-heel shoes have been worn out. the heel of the left shoe was broken.
埃米莉：这双高跟鞋出问题了，左鞋跟坏了。
seller: i'm sorry, madam. how long have you kept this pair of shoes from here?
店家：很抱歉，女士。您买这双鞋有多久了？
emily: about one week.
埃米莉：大概一周。
seller: ok, according to the guarantee, we'll check it for a few minutes. if it is caused by the quality, we'll change a new pair for you.
店家：好的，根据保修单，我们会花几分钟时间进行检查。如果是由于质量问题引起的，我们会为您换一双新的。
emily: the quality is too poor. i have just worn them for a few days.
埃米莉：质量太差了，我才刚穿了几天。
seller: from the feedback of selling, there are few chances for such kind of thing happening. we are deeply sorry for it this time.
卖家：从销售的反馈情况来看，这种情况发生的几率很小。这次我们深表歉意。
emily: what if it happens again?
埃米莉：如果再发生这种情况呢？
seller: we can guarantee that it won't happen again, madam.
卖家：我们保证以后不再发生，女士。
emily: i mean just in case?
埃米莉：我是说万一呢？
seller: then we will return your money back, madam. but we will try our best to make you satisfied this time.
卖家：那我们会退还您的费用，女士。但这次我们会尽最大努力使您满意。
emily: ok, i trust you.
埃米莉：好吧，我相信你。
notes
1. heel [hi:l] n. 足跟，踵部，后跟；v.（使）倾斜 ↑返回顶部↑